Legal information

Refund Policy

Last updated: 2 October 2026

DesiBee Business is a vendor operations app. It is free to install from Google Play. This policy explains app-related refunds and how marketplace order refund requests are handled.

App download and subscription fees

The DesiBee Business mobile app does not currently charge vendors to download or install the app. If no app fee or subscription has been charged by DesiBee, there is no app-download refund due.

Marketplace order refunds

Customer order refunds are handled according to the marketplace’s order, payment, cancellation, and dispute process. A refund may depend on the order status, payment method, delivery status, product availability, quality concern, cancellation reason, or other operational details.

Vendors should not issue informal refunds outside the approved marketplace process unless specifically instructed by DesiBee support.

Vendor payouts and adjustments

If a customer refund, cancellation, rejected order, failed delivery, or payment dispute affects a vendor payout, the adjustment may appear in the vendor’s order or earnings records. Contact support if you believe a payout adjustment is incorrect.

How to request help

  1. Email support@desibee.in from your registered vendor email.
  2. Include your store name, order number, customer-facing issue, and any relevant screenshots.
  3. Our support team will review the request and respond with the next steps.

Processing time

Review and processing time may vary based on payment provider timelines, order investigation, and required information from the customer, vendor, or delivery partner.

Contact

For refund or payout questions, email support@desibee.in.