Legal information

Privacy Policy

Last updated: 2 October 2026

This Privacy Policy explains how DesiBee Business collects, uses, shares, and protects information when vendors use the mobile app to manage their store, products, orders, delivery coordination, and earnings.

Information we collect

Vendor account details such as store name, owner or manager name, phone number, email address, shop type, and operating address.
Store and product information such as menu items, product photos, prices, availability, business hours, and restaurant cover image selections.
Order information required to manage vendor orders, including order number, items, subtotal, preparation status, payment method, and delivery promise.
Delivery coordination information, including assigned delivery partner name, phone number, vehicle details, delivery assignment status, and pickup or delivery updates.
Device and technical information such as app version, Android device details, Firebase Cloud Messaging token, crash logs, diagnostics, and basic usage events.
Support communications that you send to us, including messages, screenshots, and account-identifying details needed to resolve your request.

How we use information

To authenticate vendors and keep vendor accounts secure.
To show incoming orders, update preparation status, manage product availability, and display daily earnings.
To send important order notifications, including new-order and status updates.
To coordinate order pickup and delivery with assigned delivery partners.
To troubleshoot issues, improve app reliability, prevent fraud, and respond to support requests.
To comply with legal, tax, payment, operational, and platform requirements.

Information sharing

We share information only as needed to operate the marketplace. For example, customer-visible store information may be shown in the customer app; order and pickup details may be shared with delivery partners; and technical data may be processed by service providers that help us run hosting, messaging, analytics, crash reporting, and customer support.

We do not sell vendor personal information. We may disclose information if required by law, to protect users and partners, to investigate misuse, or during a business transfer such as merger or restructuring.

Notifications

If notification permission is allowed, DesiBee Business uses Firebase Cloud Messaging to send order alerts and important operational updates. You can control notification permissions from your Android device settings. Denying notification permission may reduce your ability to receive timely order alerts.

Data retention

We keep vendor account, order, financial, and support records for as long as required to provide the service, resolve disputes, maintain business records, and comply with legal obligations. Some records, such as completed order and payment history, may need to be retained even after account deletion.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may update many store and product details inside the app.
You may disable notifications in Android settings.
You may request account deletion using the Delete Account page.
You may contact support for access, correction, or privacy questions.

Contact

For privacy questions, email support@desibee.in from your registered vendor email and include your store name.